IT Services - Tech Hub @ the Hive - Information Technology

Note: Hive Walk-up Service Closed Until Further Notice.

As of April 8, 2020, walk-up service at The Hive is closed due to general stay-at-home orders. In the meantime, submit your ticket via phone call (858-246-4357), web portal or email. In-person appointments may be scheduled if remote service options have been exhausted and the case is deemed sufficiently critical.

Overview

Learn about the Tech Hub @ the Hive, walk up tech support for staff at Torrey Pines Center.

Hours and Location

Monday - Friday, 8:00 a.m. - 4:30 p.m

Centrally located on the third-floor of the newly renovated Torrey Pines Center South, the ITS Tech Hub @ the Hive offers walk-up face-to-face support and expertise for your computing needs.

Services

No appointment required. If you can bring it in, we’ll work on it! Phones, tablets, and ITS issued laptops are all served at the Hub. We will even support your personal devices by ensuring your work productivity applications are configured correctly. In the future we will also be offering a ServiceNow-integrated virtual queue to eliminate the need to physically walk to the Hub to save your place in line.

Installing and/or configuring applications
Configuring mobile devices
Troubleshooting WiFi connectivity
Data backup and transfer
Virus and malware removal
Accounts: Resetting/changing passwords or two-step login questions
Computer boot up issues

Our expert technicians will be able to assist with any and all technology-related questions. If your issue cannot be resolved at the Hub, we can assist with the creation and routing of your ServiceNow ticket to ensure the quickest resolution possible.

Scheduled Technology Training Sessions

We will also offer scheduled training sessions on ITS supported technologies including Zoom, Microsoft 365, G-Suite, and other productivity services. Announcements will follow as these are scheduled.