Overview

The following article describes different things you can do on the Duo Device Management Portal. You can log into the portal by going to duo.ucsd.edu and authenticating with an existing Duo authentication method. If you do not have access to your duo authentication method, contact the ITS Service Desk. 

Critical Concepts

• The university recommends you set up Duo PUSH via the Mobile app for your primary method of authentication.
• The Duo Mobile App can be used even when you don’t have cell or wifi service. Refer to Duo Two-Step with No Wireless or Cell Service for information on how to use the mobile app when there is no wireless or cell service.
• On this page: 
  
  • Logging into Device Management Portal
  • Changing Your Device Name
  • Adding a New Device
  • Reactivate an Existing Device

Steps to Take

Logging into the DUO Device Management Portal

1. Log into duo.ucsd.edu to access your device management portal.
   • You will need to authenticate via Duo to access. If you can't, contact the ITS Service Desk. 
2. You will be able to see a list of all devices registered to your Duo Account. Make sure that all devices are as expected.
   
   • If you see a device you do not recognize, delete the device by pressing “Edit” next to the device, then "Delete."
     
     
     
     

Changing Your Device Name

1. Log into the Duo device management portal by going to duo.ucsd.edu.
2. Once logged in, click the blue "Edit" button next to the device you would like to rename.
3. Select the Rename button and type a new name in the text field.
4. Click "Rename" when done. 

Note, not all devices may have the option to rename. 

Adding a New Device 

You can add a new device following the instructions on Add Another Device for Two-Step Login. It is highly recommended you add a backup method of authentication in the event that your primary device is lost or stolen. 

Reactivate an Existing Device

• If you got a new device but with the same phone number, you can follow the instructions on Reactivate Duo Push to reactivate your Duo Push.
• If you received a new phone number and do not have a way to log into the Duo device management portal, contact the ITS Service Desk for assistance.
  
  • Otherwise, use your backup device to log into duo.ucsd.edu and follow the instructions to Add Another Device for Two-Step Login.