Release 15.1.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on August 27, 2025.

Agent View

• Fixed a bug where the background of the notification popup in Agent View was too dark.

Request Catalog

• Fixed a minor issue on the Background Check request form.
• Fixed an issue with the Payment Request Form POETAF fields and the API to Oracle. 
• Added new academic year option to the Award Period on Undergraduate Scholarship Payment Request Form.
• Made fixes and updates to the Create a Jira Project form and workflow. 
• Made verbiage changes to the Mail, Google, MyEmma Request form. 
• Made updates to the "Housing Installment Plan Change Request" Form.
• Fixed minor issues with CourseLeaf access form. 
• Added a new form called New COA Account Form. 
• Made the "Surplus/Retire Hardware" form a standalone item on the "ITS Endpoint Management" order guide

HR Service Delivery

• Related knowledge base results will appear within the HR General Inquiry form on the Employee Center.

CMDB/Assets

• Added a new inbound action for creating new Asset Tasks to ITS-WorkstationLifecycle. 

Administrators

• Added billing source limit on our agent funding table in order to help manage the number of agents a billing source can have.
• Added Approvals related list to admin views of customer contact.